faq’s
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All of my products are made with .925 sterling silver! I currently do not work with any other material. All of my materials are sourced from either Rio Grande or Stone Stop Jewelers & Supply in Lakewood, CO (which also exclusively orders from Rio Grande).
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Made-to-order, or MTO, are pieces I can make in your specific size within a 2-4 week timeframe, depending on the item. For Cicada, MTO items include things like stacking rings and occasionally specific stones made to be simple pieces (meaning no decorative aspects — just simple band). The instructions to purchase a made-to-order piece will be prompted after selecting an item to add to your cart.
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I’m currently not accepting requests for customs. As a newer silversmith and creative, right now I’m focusing on experimentation and exploration. I’m still learning (I’ll always continue to learn) and am working on getting in the groove of releasing small-batch drops while working my regular 9-5.
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If you are local to Denver, CO, yes! My pieces are located at Fleur on S. Broadway. Please select Fleur as your shipping fulfillment option; pickup times are Fri/Sat from 10-6. If those don’t work, please send me an email at cicadasilverjewelry@gmail.com so we can set up a time for a sale.
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I currently don’t offer resizing. It’s not quite in my skill set yet and I don’t want to make false promises or mess up a piece! If you’re local and are unhappy with the way something fits, however, I can do my best to hammer/saw a piece to your satisfaction (and at a cost to you). Please double check your sizes before ordering pieces! <3
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I try to ship orders between 1-3 business days! I use USPS Ground Advantage which then typically ships within 2-5 business days. Please note it’s just me, myself, and I running this small biz and there may be delays or issues on USPS’s end. I’ll always be in touch about special circumstances if there are any.
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I currently do not accept returns at this time. All sales are final.
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Either gently buff your piece with the polishing cloth provided, or wash with warm water + gentle soap and buff after. I also recommend taking your jewelry off before any showering, swimming, or rigorous activity that could potentially damage the piece. Oxidation over time is natural; it may darken slightly as time passes. Embrace the character! <3
